Frequently Asked Questions
Got questions? We’ve got you covered! Whether you’re curious about our products, need help with an order, or just want to know more about us, you’re in the right place.
About the Brand
Behind the Brand
Our designs are tailored to complement every body type, making you feel confident and comfortable.Our brand is dedicated to celebrating the energy, spirit, and individuality of every woman, offering a dazzling array of garments that radiate joy and confidence.
Embrace the colors of life with LABEL NAMA, where fashion meets fun, and every outfit is a celebration of life’s vibrant moments.
Know the founders
Nidhi and Anupriya’s friendship began in the bustling corridors of their college, where they bonded over shared dreams and ambitions. After graduating, they both embarked on successful careers in banking, mastering the art of finance and strategy. Life took another joyous turn as they both became mothers to beautiful daughters, finding new inspiration in their roles as parents.
They both always nurtured a passion for fashion. This shared love for style and a deep desire to create something meaningful led them to a pivotal decision: to venture into the world of fashion.
Thus, LABEL NAMA was born. With a vision to design clothing that celebrates the essence of womanhood, Nidhi and Anupriya dedicated themselves to creating a brand that embodies elegance, comfort, and empowerment. Their journey from college friends to ex-bankers, and now as founders of a thriving women's clothing brand, is a testament to their resilience, creativity, and unwavering friendship.
Today, LABEL NAMA stands as a symbol of their shared journey, offering a collection that resonates with women from all walks of life, inspired by the beauty and strength of the remarkable women they’ve become.
Product Related Questions
What kind of products do you offer?
We offer a variety of clothing,including dresses, co-ords,and kurta sets. Our designs are full of life and color, perfect for making a statement.
How do i choose the right size?
We’ve got you covered with a comprehensive size chart on each product page. If you need more help, our customer service team is just a click away!You can also Whatsapp us on +919982953563
Orders & Payment
How can I place an order?
Shopping with us is easy! Add your favorite items to the cart and follow the steps to checkout on our website.
What payment methods are available?
We accept various payment methods, including cash on delivery, credit/debit cards,UPI,Net Banking and more. Your payment information is always safe with us.
I have placed the order,but haven’t received a confirmation?
Once your order has gone through successfully,you should receive an email &Whatsapp or SMS with an order number.If you don’t receive this notification,just double check that you’ve submitted your email address and phone number correctly.If you have checked and are still unsure,please get in touch with our customer service team who will be happy to look into this for you.
What if my payment has failed?
If your payment shows as failed and money has been debited from your account,please contact us on talktolabelnama@gmail.com or Whatsapp us on +919982953563 immediately with a screenshot of your transaction id.
Shipping & Delivery
Do you ship internationally?
Currently, we only ship within India. We hope to expand our shipping options in the future, so stay tuned!
How long will my order take to arrive?
At LABEL NAMA, we are dedicated to creating high-quality,fashion pieces with a zero waste philosophy. Each piece is meticulously made to order,ensuring minimal environmental impact and personalized attention to detail. This process allows us to minimize waste and over production. Please allow 3-5 business days for us to create your unique product. This time frame ensures that our artisans have ample time to produce your order with the care and precision it deserves.
Once your item is ready, we will ship it to you. Shipping times may vary depending on your location, but you can expect to receive your order within 4-5 days after dispatch.
How much is the shipping charges?
We charge a flat rate of Rs120 for shipping all the orders within India.
How can I track my order?
Once shipped, you’ll receive a tracking number via email and on whatsapp.Use it to keep an eye on your package’s journey!
Cancellations
Returns & Exchanges
What is your return policy?
As a made-to-order brand, we do not accept returns. However, we offer exchanges if the product does not meet your expectations or if you need a different size. If an exchange is not possible, we’ll provide store credit for future purchases.
How do I start a exchange?
Contact our customer service team with your order number and the details of your request. We’ll be happy to assist you in arranging an exchange or issuing store credit(Please note the shipping cost is non refundable and has to be borne by the customer ).You can Whatsapp us on +919982953563 or write to us at talktolabelnama@gmail.com
for any assistance.
Can I cancel my order?
Have you ever made a decision and wished you could’ve taken it back?We totally get that!At LABEL NAMA we have a very flexible cancellation policy where you can cancel your order and don’t have to worry about any cancellation charges.You can cancel your order anytime within 24 hours of placing it and we will initiate full refund for it.
How to cancel my order?
To cancel your order you can get in touch with our team at talktolabelnama@gmail.com or
Whatsapp us on +919982953563 within 24 hours of placing your order and we will
initiate full refund.
How long will it take to receive my refund after cancellation?
You will experience no delays from our end.As soon as your order is cancelled you,we will initiate refund.Depending upon your bank,expect refund to reflect in your account in 5 to 7 business days.
Customer Support
How can I get in touch with customer service?
Reach out to us via email at talktolabelnama@gmail.com or through our website’s helpdesk.You can also whatsapp us on +919982953563. We’re here to help!
When is customer service available?
Our team is ready to assist you Monday to Friday, 10 AM to 6 PM (local time).
Miscellaneous
Can I find Label Nama products in physical stores?
Currently,our collections are available exclusively online,bringing the store to your fingertips.
How can I stay updated on new collections and promotions?
Follow us on social media to keep up with the latest trends,collections, and special offers.Follow us on Instagram
@labelnamaofficial